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I Didn't Receive My Payment

Direct Deposit

Transferring a deposit to your bank account can take up to 5 business days to reach your bank. If you still haven’t located the funds after 5 business days, first check that your bank account information is correct in the system and update it if it’s not.
  • If your bank account information is correct, please contact us by going to the Contact-Us page so we can research further.
  • If the bank account information was incorrect, please update it.
  • The process of reissuing your payment will take a minimum of 12 business days.

Gift Certificate

Please make sure to check all spam and junk folders as the claim code email may be getting redirected to them due to your e-mail preferences. If you still haven’t located it after checking all folders, please Contact-Us so we can research further.