Troubleshooting

This section provides guidance on resolving common issues when working with the Creators API.

Topics

• Troubleshooting Applications - Common application issues and how to resolve them

• Troubleshooting Errors - Responses provides specific and descriptive errors to help you troubleshoot problems with your requests

Quick Troubleshooting Tips

If you're experiencing issues with the Creators API:

1. Check your credentials - Ensure your Access Key and Secret Key are correct and active

2. Review error messages - See the Error Codes and Messages section for detailed error codes

3. Verify rate limits - Check if you've exceeded your API rate limits

4. Validate your request - Ensure all required parameters are included and properly formatted

5. Check marketplace availability - Verify the marketplace/locale you're targeting is supported

Need More Help?

For a detailed list of error codes and message, see Error Codes and Messages section. If you can't find the answer to your question:

• Review our Frequently Asked Questions

• Contact Us for direct support