Troubleshooting Applications

Troubleshoot and resolve problems with your Creators API–enabled websites or applications.

• Register for Amazon Associates before registering for the Creators API. After you have your Store ID (Partner Tag) from Sign up as an Amazon Associate, use the primary email address in your Associates account to register for the Creators API. Use partnerTag in all requests to Creators API calls.

• Check that you are specifying inclusive resources You may not receive the expected information in your Creators API response if you have specified resource(s) that does not return the data you want.

• Check the structure of your request. Each Creators API operation has a reference page. Verify that your request uses the parameters correctly. For more information, refer Operations.

• Try your request with multiple ASINs or Keyword search strings. The Amazon catalog is large and sometimes individual products have irregular data results.

• Check how quickly your application is submitting requests. If your application is submitting requests faster than allocated throughput (transactions per second), you may receive ThrottleException errors from the Creators API until you decrease the rate of your requests. For more information, refer API rates.